PRIVACY POLICY

Compass Plumbing Heating and Cooling LLC

Effective Date: 07/07/2026

Introduction and Scope

Compass Plumbing Heating and Cooling LLC (“Compass,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we handle information in connection with our website at https://servicebycompass.com (the “Site”) and your communications with us. Our Site is primarily an informational website that provides information about our plumbing, heating, and cooling services. It does not offer user accounts, online customer portals, or online payment or transactions.

This Privacy Policy applies to information collected:

  • through the Site, including any contact or email sign-up form made available on it;
  • when you call, text, email, or otherwise communicate with us;
  • when you request, schedule, or receive our services; and
  • automatically through cookies and similar technologies used on the Site, as described below.

As used in this Privacy Policy, “personal information” means information that identifies, relates to, or could reasonably be linked to a particular individual. By using the Site or contacting us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site or submit your information to us.

The Nature of Our Website

Our Site is an informational website. We do not provide user accounts or logins, we do not operate an online store or process payments through the Site, and we do not maintain online customer profiles. The personal information we obtain through the Site is limited to information you voluntarily submit through a contact or email sign-up form, if you choose to use it, and limited technical information collected automatically through cookies and similar technologies. If you contact us by telephone, text message, or email, we will also receive the information you choose to share in those communications.

Information We Collect

We collect personal information in the following limited ways:

  • Information you provide to us directly. If you choose to use a contact or email sign-up form on the Site, or if you call, text, or email us, we may collect:
    • your name and email address;
    • your telephone number and service address, if you choose to provide them; and
    • the contents of any message or request you send to us, including details about the service you are seeking.
  • Information collected automatically. When you visit the Site, we and our service providers may automatically collect limited technical information through cookies and similar technologies, including:
    • your IP address and approximate location;
    • your browser type, device type, and operating system; and
    • information about how you interact with the Site, such as the pages you view and the date and time of your visit.

Information from service providers. We may receive limited information from the third-party providers that host the Site and help us analyze its use, as described in Sections 6 and 7.

How We Use Information

We use the limited personal information we collect for the following purposes:

  • to respond to your inquiries and to provide quotes, estimates, and scheduling;
  • to provide, perform, and improve our plumbing, heating, and cooling services;
  • to communicate with you about your requests, appointments, and service;
  • to send you updates, promotions, and other communications you have requested, and to manage your communication preferences;
  • to operate, maintain, secure, and improve the Site;
  • to understand how visitors use the Site and to measure and improve our advertising;
  • to detect, prevent, and respond to fraud, abuse, security incidents, and other unlawful activity; and
  • to comply with applicable laws and legal obligations and to establish, exercise, or defend legal claims.

Cookies and Similar Technologies

A cookie is a small text file that a website stores on your device. We and our service providers use cookies and similar technologies on the Site to operate it, understand how it is used, and support our advertising. The cookies used on the Site generally fall into the following categories:

  • strictly necessary cookies, which are required for the Site to function;
  • performance and analytics cookies, which help us understand how visitors use the Site;
  • functional cookies, which remember your preferences; and
  • advertising cookies, which may be used to measure and improve the relevance of our advertising.

When you first visit the Site, you are presented with a cookie notice and may accept or manage cookies. You can also control cookies through your browser settings, which typically allow you to block or delete them. If you block certain cookies, some features of the Site may not function properly.

Third-Party Services and Service Providers

We rely on trusted third-party providers to operate the Site and our business. These providers may collect or process information on our behalf, and their handling of that information is governed by their own privacy policies. They include:

  • Website hosting and platform (GoDaddy). The Site is built and hosted using GoDaddy’s website builder platform, which processes Site data on our behalf. GoDaddy’s privacy policy is available at https://www.godaddy.com/legal/agreements/privacy-policy.
  • Google reCAPTCHA. The Site uses Google reCAPTCHA to protect its forms against spam and abuse. reCAPTCHA collects hardware and software information and transmits it to Google for analysis. Its use is subject to the Google Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms).
  • Google Analytics. We may use Google Analytics to understand how visitors interact with the Site. Google Analytics uses cookies to collect information such as your IP address, device information, and Site activity, and provides us with reports about Site usage. You may opt out using the browser add-on available at https://tools.google.com/dlpage/gaoptout.

How We Share Information

We do not sell your personal information for money. We share the limited personal information we collect only as described below. Some state privacy laws define “sale” or “sharing” broadly to include disclosures to advertising partners through cookies and similar technologies for targeted advertising; to the extent those definitions apply, you may exercise the choices described in the “Advertising and Your Choices” Section.

  • Service providers. With companies that perform services on our behalf — such as website hosting, analytics, advertising, and email and text-message delivery — which are permitted to use the information only to perform those services for us and not for their own purposes.
  • Advertising and analytics partners. With the advertising and analytics partners described in the “Cookies” and “Third-Party Services” Sections, in connection with measuring and improving the Site and our advertising.
  • Legal requirements and safety. When we believe in good faith that disclosure is required to comply with applicable law, a subpoena, court order, or other valid legal process, or is necessary to protect the rights, property, or safety of Compass, our customers, or others.
  • With your consent or at your direction.

Advertising and Your Choices

You have choices about how your information is used for advertising and analytics:

  • Google ad settings. You can manage the ads Google shows you at https://myadcenter.google.com.
  • Industry opt-outs. You can opt out of interest-based advertising from participating companies through the Network Advertising Initiative at https://optout.networkadvertising.org or the Digital Advertising Alliance at https://optout.aboutads.info.
  • Google Analytics. You can opt out using the browser add-on at https://tools.google.com/dlpage/gaoptout.
  • Browser and device controls. You can adjust your browser or device settings to block or delete cookies and to limit ad tracking.

Opting out of interest-based advertising does not mean you will stop seeing ads; it means the ads you see may be less relevant to you. Because opt-out preferences are typically stored in cookies, you may need to renew your choices if you delete cookies or use a different browser or device.

Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information, subject to certain exceptions under applicable law:

  • the right to know or access the personal information we have collected about you;
  • the right to correct inaccurate personal information;
  • the right to delete personal information we have collected from you;
  • the right to receive a copy of certain information in a portable format;
  • the right to opt out of the “sale” or “sharing” of personal information and of targeted advertising; and
  • the right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us using the information in Section 18. We will respond to your request as required by applicable law. To protect your information, we may need to verify your identity before fulfilling a request, and we may decline requests where permitted by law. You may use an authorized agent to submit a request on your behalf, subject to verification. If we deny your request, you may have the right to appeal by contacting us again. California residents may also have the right, under California’s “Shine the Light” law, to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide and service our work for you, maintain business and financial records, resolve disputes, enforce our agreements, and comply with applicable legal, tax, and regulatory obligations. When personal information is no longer needed, we take reasonable steps to securely delete, destroy, or de-identify it.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Site is intended for a general audience and is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it. If you believe a child has provided us with personal information, please contact us using the information in Section 18.

Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” signal. Because there is no common industry standard for responding to these signals, we do not currently respond to them. However, where required by applicable law, we will treat a recognized opt-out preference signal, such as the Global Privacy Control, as a valid request to opt out of the sale or sharing of personal information and of targeted advertising for the browser or device from which the signal is received.

Third-Party Links

The Site may contain links to third-party websites and services that we do not own or control. This Privacy Policy does not apply to those websites and services, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites and services you visit.

Where Your Information Is Processed

We are based in the United States, and the information we collect is processed and stored in the United States. If you access the Site from outside the United States, you understand that your information will be processed in the United States, where data protection laws may differ from those in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the “Effective Date / Last Updated” date above, and the updated version will be effective when posted on the Site. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us:

Compass Plumbing Heating and Cooling LLC

Phone: 316-779-6378

Email: help@servicebycompass.com